Well we’ve been busy working on Website Design Projects all week at the offices in Stafford, so I think for my Friday blog its time for some fun. Now I know this doesn’t really relate to a blog from a Website Design Company, but I thought a fun post would be a good to unwind ready for the weekend (and make a change from the Friday Rant!)

I’m a big cricket fan but rarely get chance to watch games on TV, due to work and family commitments, but I do follow the live text and commentary on the BBC more often. On most days a really juvenile discussion breaks out from nowhere and during yesterdays live text commentary someone mentioned that Geoffrey Boycott had received an honorary degree and this lead to a spate of degree related gags, the best of which are below.

“I studied washing machines at university – came out with 30 degrees.”

“Re: Washing machine degrees – many years ago when I studied Washing Machines it was 40 degrees. How standards have dropped.”

“Re. washing machine degrees – I’ve got a PhD in them, I’m a spin doctor.”

A guy called Charlie said, “I graduated with a washing machine degree last year, but with the credit crunch and lack of graduate jobs, I feel like I’ve been hung out to dry a bit.”

To which someone replied, “Sorry to hear about that Charlie, but don’t worry, I hear these things go in cycles…”

Incidentally, I hear he [Morgan – an England Batsman] did his degree in ballet, but he only got a tutu.”

I did my degree in lift engineering, not a bad three years, had its ups and downs…”

And finally, my personal favourite,
I’ve just finished my MSc in Sandpaper Studies. Big subject that – after a whole year I’d only really scratched the surface.”

Have a good Weekend,
Phil

Ok so we all know about online marketing, SEO, SEF, keywords, Meta data and numerous other acronyms that if you are anything like me drive me totally insane, but are we (that being the royal we) taking full advantage of the tools and platforms that we have readily available to us already.

Long gone are the days where Search Engine Optimization is a “Black Art” and only specific companies charging equally mysterious amounts in fees can help with your search engine optimization, search engine positioning and page rank.

Google has to be one of the most recognized search engines in the world, to such a degree that we actually use the term “Google It” instead of what we really mean which is to search the internet so I will base my comments and thoughts around them.

Google inc make no secret on how you can achieve good website position and page ranking in their search engine, they obviously don’t tell all but provide some great tips on what they see as important. They describe one of the most important steps to improving your website’s ranking is “Relevant Content”.
Google’s newest release “Caffeine” highlights the importance of marketing techniques such as blog articles, news articles and even forums posts. Caffeine web indexing means that new content will now be indexed faster and your website updates will appear in a more “real time” way.

So I guess what I am saying is Google just made the Social Web, Business Blogging, Forums and articles on our websites an even more effective way to promote your business.

Word Count – 263

Copywriters are talented people don’t get me wrong, but writing copy for the web is different than writing copy for print and using copy in your web page that has been design specifically for print could spell disaster for your online effectiveness.

In the cyber world it may seem like the programmers and designers have the ultimate control and power of either the success or the failure of our website, yet if you look closer it is the words, and placement of those words that drive user interaction. The specifically designed logo or the clever section of code that work seamlessly behind the scenes are all major parts of a successful website but it is the words that bear the weight of how we influence our users, convey our marketing messages and convert the sale.

5 Tips to Improve Your Website Copy

• Use Effective Headings
• Your headings should be eight words or less.
• Don’t use vague headings – remember you have only a few sections to grab your user’s attention before they move on.
• Include keywords in your heading text.
• Remember you can use your headings as links to more information within your website.
• Title, Title, Title
• Don’t under estimate the power of the title tag of your web page – this is another area that you should be looking to use keyword rich phrases.
• Use different titles, don’t just copy and paste, this is another opportunity to shine brighter than you competitors.
• Drive, Guide & Help Your User
• Drive your user to take the steps that you want them to take.
• Breadcrumb incentives are a great way in influence activity on your website.
• A clearly labelled activity path will increase activity along you “Customer Experience Path”.
• Stay Connected
• Make your pages and content naturally progressive, use links to expand on information and products
• Linking to relevant content or being linked to as the source of relevant content will be beneficial to your page rank.
• Know what you’re Selling
• DON’T babble on about what your widget is capable of by providing a huge list of features, it’s probably of little interest and is a poor way to fill what is prime Real Estate space on your page.
• DO tell your user how the widget will benefit them, how it will make them look or feel, be brutal and tap into the users “needy” side – we all have one.

This is by no means all there is to writing web copy, but maybe a few pointers in the right direction.

Word Count – 448

Blogging is a great way to share anecdotes, information and ideas in an informal setting, but writing for your business is a slightly different task. What you write will affect your business, if it didn’t then why would you write it, so you need to make sure that the effort you put into blogging translates into a positive effect.

Blogs are designed to be written by opinionated individuals, they are by nature not simply the imparting of impartial information, so you have to walk an interesting line of being able to share information and opinions, keeping your audience engaged but not alienating them.

So here are 5 quick tips to simple blogging. 

1. Develop a Good Writing Style

Use good grammar and spelling and don’t use text abbreviations. If your writing is sloppy then this will be reflected on your organisation. If you sit at a table in a restaurant and its sticky and dirty then your opinion of the restaurant is going to go down. If the blog is haphazard or poorly written then this is going to reflect badly on your organisation. You use an informal, relaxed and laid back style, of course, it’s not going to be a marked essay, but it does need to obey the rules of good written English.

2. Be Consistent and Write Regularly

Google likes regular content. Your readers will like regular content. If you regularly write 10 posts per month and then stop for a couple of months any readers you have will drift away and Google will stop visiting as well. Blogs with big holes always look like the company concerned just had better things to do that look after their customers, like a shop with no-one at the till. So pick a number of blog posts per month you have time to write and then stick with it. If you can’t keep it up then lower the number of posts, but keep going and try to be consistent.

3. Stick to the Topic

Stay relevant and on the topic you started with. A blog’s not your life story, it’s a single idea explored in a bit of detail. If you move around different themes within a single post then you are going to lose your audience. Similarly, if you go into too much detail in a single post your audience will not finish the post. If your article is more than a couple of pages in Word (around 1000 words) then I tend to think that you may have more than one blog post there and it is worth splitting it out into a series of posts. You can list them over a few days.  

4. Link to Relevant Additional Information

Links within a blog can offer more information about something you are describing or you might want to point at a product you’re promoting. Also, since I just gave you a max of 1000 words and you need to be concise within your blog, then appropriate linking will help your readership find out more or buy that product if they want to. You can link within your own site or you can link to another (non competitor) site. It all helps demonstrate your knowledge, inform your readership and with your SEO.

5. Have a sense of Humour

When you’re writing your blog, try not to take yourself too seriously. You may cover a serious topic that requires a certain gravitas, but on other occasions, if you can submit your information with a light hearted and laid back tone then your readership will find it easier to digest. Try to bring some humanity to your writing and try to connect to your readership.

So the key to good blogging is, use good English, stick to one topic per blog and keep it short and sweet. Write regularly and write with a sense of humour. Hopefully some new bloggers will find this helpful in their early days, I sure could have done with a few pointers when I was writing my first blog.

Word Count: 755 

The purpose o f this blog article is to try and explain some of the differences (both functionally and cost) of having a CMS (Content Management System) vs Non Content Managed on your website.

Having a Web Developer /Web Designer Create a System that allows you, the non technical user, a method to update your own web pages not only seems like a great idea but indeed is one, however you first need to fully understand what it is you are asking for.

Full Content Management System – means a system that allows the user to create categories, add pages, and sub pages that can then be edited via a web interface. This system requires no intervention from a web developer. Anyone who can use a text editor can model, shape and create a website with an unlimited number of categories or pages within those categories. A system such as this uses a database for its content and structure and is relatively complex to develop and support. Expect to pay significantly more for a system such as this.

Partial Content Management System – usually means a system that allows the user to update a set amount of pages within a site. This type of system also uses a text editor and is straight forward to use but you can’t add additional pages, you can update to ones that are there but you can’t alter the structure of your website by adding categories and pages.

More likely the system will be set up so that you can update some of your pages, maybe your products page, or a page that is date sensitive e.g. Training Courses or Seminars your arranging.
Or perhaps you are happy to let your web developer update certain pages of your site but want to be able to add News & Events.

Although this kind of CMS also uses a database to hold its content it is not so complex, is more manageable to support and therefore you will see the benefits of updating your own pages with a much smaller price tag.

Hope this clarifies a few thing for you, but if not and you want some more details you can always just give us a call, or email us, we are happy to help if we can.

If you are collecting emails on your website and then sending out marketing newsletters to customers who sign up then you might be wondering what is the best day to send out your newsletter for maximum impact. If you are communicating mostly with businesses then Friday night is probably not a good idea, or is it?

Fortunately there is some research into when the best time for marketing emails is from eROI and their survey gave the following results,

Business to Business Marketing E-Mails – Preferred Day for Receipt
36% Tuesday
33% Monday
15% Wednesday
7% Friday
5% Thursday
3% Sunday
1% Saturday

Business to Consumer Marketing E-Mails – Preferred Day for Receipt
31% Friday
26% Thursday
22% Tuesday
20% Monday
19% Thursday
16% Saturday
11% Sunday

Should Your Website Be Sending Marketing Emails on Monday

The report does only discuss customer preference rather than effectiveness of campaigns and this is a crucial point. What a customer wants is important, of course, but what is successful is key. I would definitely consider doing your own sampling and split testing to determine what is best for your business and for each email marketing campaign. 

I do find it a bit strange to find many customers wanting emails on a Monday. I usually find so much hitting my desk on a Monday that I rarely have time for coffee, never mind a marketing email or newsletter, so I think that these figures are interesting, but you need to do split testing and see what works best for your business.

We all know that Google is a search engine but not everyone knows that Google as a corporation has not only shown the world the power of brand, product and service but also offers us some of the most powerful tools in the web marketplace – for free.

It was a stunning stroke of genius the day that the guy’s and gal’s at Google set to offering the world professional, useful web tools for free.

Google Analytics currently has over 52% of the world’s web tracking market and this is only set to rise as Google techies provide us with more and more powerful elements.
Measuring your marketing is no new thing but by providing anyone and everyone with an easy to use tool that collates, formulates and turns the data into a visual representation of what’s working and what’s not in our online marketing mix is in my option a tool that you would just be foolish to miss out on.

We include a Google Analytics Account setup for all our new clients free of charge, but for those who don’t have it set up or could just do with a little extra help getting started:

Go to the web address http://www.google.com/analytics/sign_up.html to sign up or http://www.google.com/analytics/ and log into your Google account. If we haven’t set an account up for you or you haven’t got a Google Account you will need to set one up first and then create an Analytics account from your control panel. [Setting Up a Google Account]
Overview Page: This is where all the websites that you may be monitoring will be held, Click on the Account Name (which is a hyperlink) to look at the data on the individual websites, select ‘View Report’.

This will give you a visual view of your data:

The graph at the very top (as shown above) represents the visits to your site and breaks it down into daily figures in any one given month.
It provides you with Bounce Rate (the percentage of single-page visits or visits in which the person left your site from the entrance) which indicates how relevant your visitors found the entrance page, Average time your visitors spent on your site (which helps you judge content quality) and New visits (those that have visited your site for the first time)

The map overlay shows you which areas of the world (yes the world) are showing an interest in your website and the traffic overview shows you how those visitors came to find your site.

So immediately you can see the data that Google Analytics captures for you can help you track ROI, and help create a targeted and informative ‘next move’ strategy.

Totally Free and growing all the time ……

Look out for more blogs on this topic and feel free to add a request.

Testimonials for your website are a powerful marketing tool. Your website is a great place to advertise the wonderful things your customers might say about you. Testimonials are great way to differentiate your company website from your competition. If you are particularly customer service driven or you have the widest selection of products then this will bear out in comments your customers will make about you. So how do you ask for a testimonial for your website without pestering customers and how do you accurately record it without demanding a signed, written statement from a customer.

The ‘How’ of Getting a Testimonial

The best way for you to get a testimonial will really will depend on your business. If you have a restaurant, then a customer comment card might be a good idea. Just put on the card that comments may be used on your website. If you have satisfied regulars that you chat with you could explain that you are looking for some feedback from your very best customers and would they mind you using their comments on your website. If they are happy to fill out a form or comment card, great, otherwise just make short accurate notes. Other B2C (business to customer) businesses could use a similar approach to using comment cards but if you work on a B2B (business to business) basis then you have a couple of options. You could send a personal letter asking for feedback or as part of a questionnaire but I find a customer service phone call is the best way to elicit useful feedback. This really has to be a customer service call and not a sales call, so first explain why you are calling and check they have the time to spare for this. Start with asking them about the products or services you have provided and make a few short accurate notes as they talk. Once they have covered all the ground that they want to and you have handled any issues they may be having, you can be sure that you have a satisfied customer. At this point you can simply ask them, it is as simple as that. I would say something like, ‘Thank you for your time today and thank you for your feedback. Would it be OK with you if I posted some of your comments in the testimonials section on our website?’ If they are genuinely happy then nine times out of ten they will be fine with having their comments posted.

The ‘When’ of Getting Testimonials

There is definitely a right and wrong time to ask for a testimonial. The right time is shortly after a successful sale. In the restaurant this could be as the coffees are served (assuming you will have checked that they have been happy with their meal). With a B2B sale this could be a few days or a few weeks after the product was delivered and could be incorporated into any usual customer service calls you might make. The key is to strike after the sale while the customer is most excited about your product, before that enthusiasm dies down.

A Final Note about Website Testimonials

Some marketers and Website Owners believe that testimonials should be written and signed by the customer but this is a bit over the top. Using the methods I’ve outlined above will get you plenty of genuine feedback that you can use. Also, some marketers and Website Owners will make something up and then get then the customer to OK it (and some customers ask for this also). This approach has two issues. Firstly you are missing a genuine opportunity to connect with your customer and make sure that they are happy with your service and secondly, your testimonials will all sound the same and represent the message you want to go out rather than the genuine advantages your business offers that your customers find important.

Ok, so by now we have all heard about Social Media how it works, how much time it takes and what’s involved, but maximising time for such web Marketing remains a challenge.
We were brain storming the other day during a meeting on how we could increase our productivity within the company’s networking activity. How we could still be active on our twitter, Facebook, LinkedIn and blog accounts while:

• It doesn’t consume all of our time
• We get a ROI on the time we do commit

Here are some of the suggestions that we came up with and thought we would share them:

• Be firm with either yourself or your staff’s time. Allocate an amount of time that you are going to participate in networking/social media and stick to it, there comes a point where ‘you can do no more’ to increase effectiveness so don’t waste valuable time.
• Don’t be shy at offering links, interaction buttons or even invitations wherever possible.
• Send out an E Newsletter to promote, publish and round up the months networking activities.
• Link your networking together with apps like http://wordpress.org/extend/plugins/twitter-tools/
• Don’t *over do it*. Blogging, tweeting and profile updates that are done too often, seem to lose credibility quickly. Post often (@ least once a week), and post quality.
• Give things away. Don’t worry we’re not suggesting you give away a secret formula just give away enough to make your followers a) keep following and b) recommend you as a valuable/credible source.
• Measure! See our previous article. The above will all be totally pointless if you don’t.